Finding reliable support for those who need to manage highly complex processes has always been a challenge — particularly in the insurance industry — GlobalAssist services are designed to fill this gap.

The Problem
The demands of managing daily IT processes—while keeping up with evolving technologies—places heavy pressures on today’s IT professionals. This is especially true in the insurance industry where complex pricing structures and changing regulatory requirements mandate continuous adjustments to existing systems. Company mergers and acquisitions that require melding two systems put additional strain on IT teams. Clearly, finding a way to free staff to develop strategies and systems for the future has become a business necessity.

The GlobalAssist Solution
GlobalAssist can provide the outsourced insurance application management critical to your organization. The technology experts at MFX are first and foremost insurance experts. So our services are keenly focused on meeting your real-world needs and cost efficiencies. Our offices are fully staffed with experts experienced at designing and conducting seamless transitions for insurance companies especially with regard to integrating insurance legacy applications or insurance application reengineering. And our project managers follow a fine-tuned methodology that assures you of a successful outcome.

Since we have roots in both Canada and the US, we have a rapidly growing pool of talented resources to draw on that allows you to take advantage of lower Canadian costs. Outsourcing to our Toronto operation also makes onsite client visits easier. Time zones are familiar. And language barriers are non-existent.

Our hiring philosophy is another critical part of our success. We continuously seek out highly qualified people with insurance backgrounds in addition to proven experience in all aspects of systems enhancements and maintenance.

A Full Range of Know-how and Support
Because all companies have different needs-particularly when dealing with legacy situations-our methodology includes a Transference of Knowledge phase that ensures a full understanding of the applications to be migrated and thorough documentation of the outsourced insurance applications. Our transition plans are tailored to the complexities of the managed insurance production systems. And your transition team is assembled from our pool of experts experienced with the technologies, languages and hardware involved in your project. MFX standards are strict and will be adhered to throughout the process.

If needed, we can assume responsibility for system enhancements as well as any clean-up needed to stabilize their processing and improve their reliability. We can manage your system's daily operations on your site or ours. And we can place people at your site to coordinate your modification needs.

Service level agreements are flexible and can be designed to meet your specific requirements. Services include: help desk, vendor management, network service, database administration, security and training.

Use MFX to provide managed insurance production system support for all or portions of your production system or as your adjunct systems services department. Either way, MFX gives you the flexibility to redeploy your staff. With MFX handling the daily supervision of your processes, your people are free to focus on core business competencies and designing IT strategies for your company's future.

Security you can count on
In the unlikely event that the MFX processing facility is impaired, our disaster recovery plan targets having all clients back in process within 48-hours. Daily backup and recovery is provided, along with a weekly full-system backup with all tapes sent offsite to MFX's storage facility.

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