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The Problem
Few companies can afford the depth of resources required to meet all the demands placed on today's IT infrastructures. At the same time, only peak performance can assure maximum return on a company's IT dollars. For IT managers, this dilemma grows daily. How do you build in staff redundancy, maintain a fully updated core of expertise, and secure your network, your business processes and your data? How do you do all this in a high-demand environment 24/7 and control costs?
The ServiceAssist Solution
Corporate growth pains, rapid deployment of services and advancing technologies are just some of the events that can weaken an infrastructure and add to the cost of operation. Other concerns include security breaks that go unnoticed, mobile employees and branch offices that may lose touch, and data stored in legacy systems that becomes stuck in time.
At MFX we have the expertise and experience to help you meet these challenges with strength and vision in the IT outsourcing arena. We can support you in designing, developing and implementing managed infrastructure solutions that are widely scalable, easily overseen, secure and stable regardless of how far reaching. In fact, we've proven ourselves in some of the world's most highly regulated industries where we've met and exceeded industry and government standards for securing financial transactions and information.
Use us for daily operations or for selected services
As experts in the latest technologies, we can provide support, engineering and improvement services regardless of your company's size, type or market. Use us to:
- Design, implement and support a managed end-to-end data networking solution, including local, wide and metropolitan area networks and wireless solutions. Whatever your requirements – frame-relay, point-to-point, virtual private networking or other remote access methods – we can ensure high availability and redundancy.
- Provide voice networking expertise. Our expertise covers PBX, ACD, CMS, VRU and voice mail. Specific services include:
- LEC and long distance carrier management and bill review
- PBX and switch maintenance (MACs)
- Telephony and application integration services
- VOIP and IP telephony
- Deliver complete support and monitoring services of your core infrastructure through our infrastructure outsourcing services. We can design a program to meet business, security and application requirements. Messaging administration services are also available including SMTP gateway and email administration for Lotus Notes/Domino (iNotes), Exchange/Outlook, Domino/Outlook and Novell Group Wise. Our services in this area include:
- Server administration for Windows NT/2000, UNIX, Novell and Linux (application/file and print)
- Microsoft Active Directory (AD) administration
- Novell Netware NDS administration
Storage administration for server disk, RAID arrays, SAN (Storage Area Network) and NAS (Network Attached Storage) is a key to any system and we provide capacity planning and trend analysis to ensure peak performance. Clustering, replication and disaster recovery services are designed to ensure high availability applications. Our services also cover tape library management, back-up/restore and vault administration.
Security defense and redundancy services
Using the tools and tricks of both the "white hat" and "black hat" community, we're able to thoroughly analyze your defense and isolate problems to provide you with a managed IT solution. We will design, install and maintain a secure network using industry standard firewalls (Velociraptor, PIX, and Firewall-1) and monitor your external segment for nefarious activities, while establishing secure, remote access points using state-of-the-art VPN solutions. In the case of application administration, we can monitor and administer both the user access and the data for even the most proprietary solutions.
Should you need a backup/restore procedure, we can also implement one following industry best practices. If disaster recovery is your concern, MFX will work with your team to define what downtime you can afford, and will put in place the processes required. As you can readily see, our wide range of experience and expertise makes us an ideal partner for those companies that need to move at the speed of opportunity.
Security you can count on
In the unlikely event that the MFX processing facility is impaired, our disaster recovery plan targets having all clients back in process within 48-hours. Daily backup and recovery is provided, along with a weekly full-system backup with all tapes sent offsite to MFX's storage facility.
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