Increasingly, companies see BPO as the next step in automation. This makes BPO the fastest growing trend in the IT sector.

The Problem

BPO — once regarded simply as a fix for overloaded resources — is now seen as an aggressive and innovative strategy for moving a company forward.

Using MFX ProcessSure business process outsourcing (BPO) services, insurers can streamline their back office processes, reduce costs, manage compliance issues more efficiently and free themselves to focus on revenue generation. Outsourcing back office functions that are highly coupled with legacy systems also eases that need to modify aging systems. Discrete business processes that are transaction-based are especially well-suited for BPO. These include those processes that are easily digitized, technology facilitated, self contained and technology outsourced.

The MFX ProcessSure Solution

Successful outsourcing for back office processes requires insurance know-how and more. ProcessSure delivers a wide range of expertise as well as flexible resource models - including local, near shore and offshore operations - and variable cost options. Our in-depth subject expertise covers all areas of insurance operations (Field and Home Office levels), system outsourcing, integration and retirement. Specialization includes establishing workflows and re-engineering national level operations units including, but not limited to:

• Policy Administration
• Corporate Records Management
• Premium Audit
• Premium Accounting
• Reinsurance Operations
• Regulatory Compliance

Optimization of business process and integrated technology solutions is the end result. Our insistence on using professionals who average 20 years of insurance-specific expertise in these areas also assures you of a successful outcome and seamless transaction for your business process outsourcing. This collective expertise allows us to easily customize BPO solutions to meet your specific needs or take on your entire back office operation. ProcessSure covers all back office processes in great detail, including those often missed by other vendors:

• Bureau Reporting for P&C and Workers' Comp —Covers ISO, NCCI and other recognized bureaus for all lines of business in all 50 states.
• State Calls — Data tracking and on-time submissions of Proof of Coverage, DCI, ICR, DMV and other critical data by jurisdiction.
• Rate, Rule and Form Compliance — Updating and maintenance of systems based on circulars and company bulletins to meet timeliness and compliance in connection with Filings and Adoptions.
• Transition Services for Runoff Companies — Development of Exit Plan strategies and Transition Plan to non-renew business and eliminate assets.
• Backroom Set-up for New Companies — Development of Implementation Plans and design of full back room operation.
• Premium Audit Processing — Collections of documents for voluntary and phone audits, including processing results into the system.
• Policy Administration — Covers rate, quote, issue and service throughout the policy life cycle for all policy types.
• Data Analysis/Information Management — Assisting businesses in data mining, to facilitate understanding and analysis.
• Document Management and Collaboration — Imaging, indexing and archiving records locally or remotely. Online retrieval for review, update and print capability. Integration of workflow with documents and systems application. Design retention policy.
• Provide First Notice of Loss (FNOL) — Call Center that records and routes claims appropriately and provides required state and jurisdictional reporting, as required.
• Billing and Collections — Provides "found" revenue through collection of premium, reinsurance, third party deductibles, salvage and subrogation, etc.
• Medical Bill Review — Utilizes national, regional and state databases to achieve maximum savings for Workers' Comp. and Auto.

All MFX ProcessSure services are flexible and can be tailored to meet your requirements in all areas, including documentation and reporting and full back room process outsourcing.

MFX ProcessSure Offers a Variety of Solutions
All services are quality–based and include standards and metrics designed to deliver a lower cost solution. Our success is due to our:

• Onshore/offshore capabilities
• Experience at managing outsourced relationships/processes
• Vertical expertise
• Rigorous project management
• Inexpensive labor pool
• Unique skill/expertise combination
• Intimate knowledge of insurance operations, systems integration, development and maintenance lifecycles

Security You Can Count On

In the unlikely event that the MFX processing facility is impaired, our disaster recovery plan targets having all clients back in process within 48-hours. Daily backup and recovery is provided, along with a weekly full-system backup with all tapes sent offsite to MFX's storage facility.

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